Designer’s note · branching design, scoring logic, and native build plan
Purpose
This prototypes the practice stage intended for embedding in Rise Lesson 3. It covers all four objectives across three cases, and guidance fades with each one. Case 1 is scaffolded step by step. Case 2 gives a single, less guided decision in which learners have to open the record themselves. Case 3 is the final challenge, with critical scoring and a case-note task.
Branching and feedback
- Choices change what the customer says next, the customer’s state (Frustrated, Guarded, Calmer, Satisfied), and what goes into the case file.
- Every distractor is a plausible workplace error. Feedback names the error, explains its consequence in the conversation, and cites the policy, followed by a focused retry of that decision only.
- The Case 2 debrief identifies the type of evidence-versus-assumption error the learner made, including whether they answered before opening the record.
Critical scoring
Extra clicks can’t make up for an unsafe remedy. In Case 3, an incorrect critical decision sets CriticalError, shows targeted feedback, and requires a fresh attempt at that decision. PracticeComplete is set only after all three cases are resolved and the case-note self-review is finished. The case note is reviewed by the learner and isn’t scored automatically for meaning.
Native Storyline 360 build map
| Prototype behavior | Planned Storyline implementation |
|---|---|
| Slides S00–S40 | One scene per case; slide IDs match the storyboard |
| Feedback panels | Slide layers per choice, with “hide other layers” and the base layer’s Submit disabled while a layer is open |
| Customer mood | Character states (Frustrated, Guarded, Calmer, Satisfied) changed by triggers on layer timeline start |
| Policy and Case file | Lightbox slide (S01) and a case-file lightbox whose text references variables |
| Logic panel | Prototype-only view of the proposed variables in the authoring spec |
| Restricted menu | Player menu set to restricted navigation |
| Completion | Completion trigger on PracticeComplete, then configured and tested in the Rise Storyline block |
Still to verify in the native build
Focus order, how screen readers read layers and lightboxes, keyboard operation of every control, text scaling, mobile player behavior, and how completion reaches Rise. This prototype doesn’t claim WCAG conformance or LMS tracking.
