From Complaint to Resolution.
Four playable activities from the course design: one Storyline-style branching conversation and three Rise-style lessons for the fictional subscription company Northline.
Start with Lesson 2, continue to the branching practice, then close the loop and check your judgment. Lesson 1 is not included in this sample set. Progress and draft text reset when an activity is reloaded; use the available downloads to keep your work.
Start the course samples →Check before you promise
A worked example in a process block, an annotated billing record, and two knowledge checks with feedback for each choice.
Open lesson →Resolve the Complaint
Three branching cases, a policy lightbox, a live case file, critical scoring, and a case-note task. Open “Logic” to see the variables and triggers.
Open practice →Close the loop
The four parts of a case note, weak and strong notes compared, a written note with self-review, and a downloadable job aid.
Open lesson →Check your judgment
Four new policy-application questions with diagnostic feedback, plus a results screen that maps each answer to an objective.
Open quiz →These are HTML prototypes written to the authoring specification and designed for native Rise 360 and Storyline 360 builds. They aren’t Articulate outputs. Northline, its customers, and its policy are fictional.